Thanks for choosing to support indie authors by directly purchasing from my website!
All physical books personally fulfilled by me via Australia Post standard domestic or international services with tracking information. All physical books not fulfilled by me are shipped via Amazon or IngramSpark via their standard shipping methods.
Regardless of who fulfils your order, all books are packaged appropriately in protective padded materials and mailers to ensure they arrive to you undamaged.
I do not offer refunds, exchanges, or returns for any of the following reasons:
- Book/s not in its/their original condition, is damaged or missing parts for reasons not due to my error.
- A change of mind after purchase.
- Minor defects that do not affect your ability to enjoy the book.
- Book/s where more than 7 days have passed after delivery.
If you have received a book with major defects (e.g. missing or torn pages, pages printed or bound incorrectly, etc), you have 7 days from the date of receipt to notify me of the problem. Depending on the severity of the defect, I may offer you a full or partial refund, or a replacement.
To be eligible for a refund or replacement, your book/s must be unused and in the same condition that you received it (i.e. no obvious signs of use). You must also provide me with a receipt or proof of purchase, along with photo/s that clearly show the major defects.
Once your request for a refund or replacement has been received and investigated, I will let you of the approval or rejection of your request via email.
If it is approved, your refund will be processed as a credit to your original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at store@delilahwaan.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Further questions
Contact us at {email} for questions related to refunds and returns.